Can't change account password

Rantanplan
Rantanplan
Joined: 9 Jan 18
Posts: 9
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Topic 91768

Hey folks,

i try but it won't work to do so.

 

Greets !

Shawn Kwang
Shawn Kwang
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Rantanplan wrote:Hey

Rantanplan wrote:

Hey folks,

i try but it won't work to do so.

Can you be a bit more specific on what the problem is? I assume you go to Account -> Credentials, and then try to enter a new password (twice). And then what happens?

Are there any error messages that you see? Taking a screenshot can often help us visualize where the problem is.

~~~ Einstein@Home Project ~~~

Rantanplan
Rantanplan
Joined: 9 Jan 18
Posts: 9
Credit: 265,188
RAC: 0

ok, i entered it twice, side

ok, i entered it twice, side by side, then it's another entry below.

Must be the OLD password to enter, that i don't know anymore !?

Thx for ur reply !

 

Greets.

 

Oliver Behnke
Oliver Behnke
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So you logged in using your

So you logged in using your authenticator?

Shawn Kwang
Shawn Kwang
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Joined: 10 Mar 16
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Rantanplan wrote:ok, i

Message 80813 in response to message 80811

Rantanplan wrote:

ok, i entered it twice, side by side, then it's another entry below.

Must be the OLD password to enter, that i don't know anymore !?

Thx for ur reply !

 

There are two options. 1) You can wait until we fix a bug which prevents users from changing their passwords after using a one-time login link, hopefully soon. Then you go to the Forgot password page (first logout of the Web site), receive a one-time login link through your email, and then change your password.

Or 2) You can send me a private message me with a temporary password of your choice. Then I can change your password for you. You should change your password again so that I don't know what it is.

~~~ Einstein@Home Project ~~~

Rantanplan
Rantanplan
Joined: 9 Jan 18
Posts: 9
Credit: 265,188
RAC: 0

Hey thank YOU very much. It

Hey thank YOU very much.

It realy worked fine, THX.

Shawn Kwang
Shawn Kwang
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Administrator
Joined: 10 Mar 16
Posts: 105
Credit: 5,544
RAC: 0

Rantanplan, Did you use the

Message 80815 in response to message 80814

Rantanplan,

Did you use the password reset page I sent you? And receive an email where you could login and reset your password?

I am double-checking that the bug I mentioned has been fixed.

~~~ Einstein@Home Project ~~~

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